Frequently Asked Questions
We have made it easy for you to access important information about the products and services provided on AccessRx.com. A convenient list of the most popular questions asked by AccessRx.com customers appears below. If your questions are not answered by the FAQ, please call one of our friendly customer-service representatives at 1-800-467-0297.
No Additional Fees
Prescription OrderingShould I be concerned about buying prescription medications online?
Rest assured that when you purchase from AccessRx.com you are dealing with a U.S.-based online facilitator that contracts with state-licensed physicians and pharmacists in the U.S. We provide only FDA-approved, brand-name medications, and our website is fully secure.
You should take care not to purchase online medications from companies that are not based in the U.S., as these companies often sell counterfeit versions of FDA-approved medications. There is a legitimate risk involved when purchasing medications from foreign online pharmacies, according to the U.S. Food and Drug Administration, because many of these drugs contain unsafe ingredients. These medications are often described by foreign companies as the "generic" version of U.S. brand-name medications (such as Viagra), but they are considered to be illegal in the U.S. These "non-genuine" medications made outside the U.S. are often much cheaper, but they may be ineffective and/or harmful to your health. It's simply not worth the risk.
Will my personal information, including medical history, be kept private?
Absolutely. Your personal information is protected by an SSL (Secure Socket Layer) and the highest level of encryption available to us. The information is then entered into a database that only the physician reviewing your case can access. Basic customer service information such as your name, address and phone number will be viewable by our customer service representatives if it become necessary to answer your questions. We do not sell, or share, your personal information with third parties for any reason, unless required to do so by law.
How does an online consultation work?
As a part of the growing trend of telemedicine, online consultations utilize the Internet to improve patient access to physician care. The patient does not receive a traditional physical exam by the physician, but rather completes our secure online questionnaire to communicate with the physician. For your safety, however, we do require that you have received a physical exam in the recent past, in order to consider your request for medication. Although online consultations will never take the place of traditional medicine, they do provide a means for patients to receive treatment for a limited number of conditions that, in certain circumstances, may not require an immediate physical exam.
In developing this new Internet medium for the delivery of healthcare services, our organization is committed to meeting and exceeding current regulations. AccessRx.com fills prescriptions from only credentialed, certified physicians that are state-licensed in the U.S. Also, we contract with only highly qualified, state-licensed pharmacists to provide you with the highest standards of pharmaceutical care. International orders may get filled from a partner pharmacy licensed to do business within Europe and other countries around the world.
All medication is obtained from a legitimate pharmaceutical wholesaler, or directly from the manufacturer, so you can be sure you are receiving the same quality medication you would receive at your neighborhood drug store. We dispense only brand-name medications.
How can I verify that the medication is authentic/brand-name?
You will find a lot number on the pill bottle or pill card (packaging). You may contact the manufacturer with this number to verify when and where the product was manufactured, and also to verify the expiration date, which is listed on all medication you receive. Customers may also contact us at 1-800-990-9681 - ext 450, if they have questions for our contracted physicians or pharmacists.
Be wary of companies not based in the U.S., as you may receive "non-genuine" pills that foreign companies say are the "generic" version of FDA-approved, brand-name drugs (such as Viagra) that are still under patent. These foreign, "generic" versions of brand-name, FDA-approved drugs are actually illegal in the U.S. and contain unknown ingredients that may not only be ineffective, but also hazardous to your health.
What prescription medications do you dispense?
Please view our product pages to see the prescription items we sell. Our team of contracted physicians and pharmacists focus their expertise in the areas of Men's Health, Hair Loss, Weight Loss, Stop Smoking, Flu Prevention, Weight Loss, Sexual Health, Allergies, Skin Care, and Digestion Relief.
How do I place an order?
- Find the Medication(s)
- Medications are located on the left side of the homepage and are listed by categories
- View the medication pricing list by clicking on "Product Pricing" at the top-left of the homepage
- Add the item(s) to your shopping cart
- * You may order more than one medication per transaction
- Create a Member Account
- If you do not already have an account, fill out the patient contact information page
- Enter all required information, including a functional e-mail address, and your password. It is beneficial to you to enter your functional email address as your order confirmation and important discount offers will be emailed to you.
- * You can track your order history and edit your account profile
- Fill out the Medical Questionnaire
- Answer all Medical Questions - the physician needs this information to determine whether or not to issue a prescription
- * No Processing Charge
- Log in to your existing account with your email address and the password you picked for yourself. You may also call 1-800-467-0297 and talk to the web support team if you have questions about this or need assistance. You may also call 1-800-467-0297 if you would like us to take your order over the phone in just a few minutes. Our customer support staff is available Mon-Wed: 5 a.m. to 8 p.m., Thu-Fri: 5 a.m. to 7 p.m., Sat: 6 a.m. to 5 p.m., and Sun: 8 a.m. to 4 p.m. MST.
- Pay by Credit Card or Money Order
- We accept Visa, MasterCard and American Express
- You may also pay with a money order
- * We are PCI-compliant and use the latest encryption software to keep your information secure
Do you require a prescription to order?
Yes, we do require a prescription to order our medications. We offer two options for our valued customers:
1. If you do not have a prescription, we would be pleased to refer you to physicians that are capable of reviewing your medical questions and history and determining if you qualify for a prescription based on your health profile. There is no extra charge for this service.
2. If you already have a valid prescription for this product, complete the online medical questions, then please fax 480-505-5727 or scan and e-mail your prescription to us.
How does the patient verification process work?
Secure Medical uses IDology's ExpectID® age and address verification service to identify the valid age and current address from our online and toll-free customers. ExpectID® uses its patent-pending process to access thousands of data sources that contain billions of public records to return an ID validation. This service is specifically designed to validate and protect your identity while maintaining consumer privacy when processing transactions. As part of Secure Medical's online customer validation process, we also make contact with prospective patients by phone to ensure the validity of an online order.
What happens once I place my order?
A state-licensed physician in the U.S. will review the information you have submitted and either approve or decline your request. If the physician requires additional information, we will be in touch with you. If the prescription is approved, the physician will write it and send it to the pharmacy, where it will be filled by a state-licensed pharmacist and shipped to you via FedEx or the U.S. Postal Service. Your package will include a copy of your prescription, a receipt, as well as documentation with the usage, dose and precautionary information for your medication. You will also receive contact information for the pharmacy in the case you have any questions after you receive your medication.
May I transfer my prescription to another pharmacy?
We cannot accommodate the transfer of your prescription to another pharmacy, at any time. We also want to remind you that prescriptions written by physicians associated with this website do not include refill availability at other pharmacies. However, reorder requests for the same medication on this website undergo an additional review by a prescribing physician at no additional charge.
No Additional FeesDoes the physician or pharmacy charge a processing fee?
No, our contracted physicians and pharmacies do not charge any additional fees, period. There is no consultation fee, or processing fee, or any other type of fee. You will be billed only for the cost of medication(s) and shipping. You can be certain - there will never be any hidden charges on our website.
Is there a membership fee?
As mentioned above, there are no fees for anything other than the cost of medication(s) and shipping. All customers are considered to be members of our website and customers can take advantage of periodic specials, as well as quick and easy reordering. You will never have to pay a monthly or yearly membership fee.
ShippingWhat are your shipping policies?
Our customers receive their medications promptly because of our corporate standard: ship all orders within 24 hours of receipt. However, orders placed before 3 p.m. MST are generally processed and shipped the same day, unless we require more information from the patient. This could include: wrong address, missing apartment #, wrong postal codes, etc.. Also, any additional communication between patient and doctor or pharmacist (regarding health and medical follow-up), or conditions beyond our control, could extend the time needed to process/ship an order. Same-day service is our goal; however it is not a guarantee.
If you order online before 3 p.m. MST, and you want your order to arrive the next day, please call our customer-service department immediately after you place your order online. We confirm all online orders via phone, and your direct call to us will help expedite the processing and shipment of your medication.
At the time of your order, you may select overnight, 2-day, or priority shipping (typically 3-5 days). Please note that express shipping is calculated from the time the order is picked up by the carrier - not from the time the order is placed with us. Please remember that carriers consider Sundays and holidays as non-business days, so they will not make pick-ups or deliveries on those days.
Can I ship to a PO Box or military (APO/FPO) address?
Yes. Your order can be sent to a Post Office Box or military (APO/FPO) address. All orders shipped to a PO Box will be shipped through U.S. Postal Service Priority Mail (typical 3-to-5-day delivery within the U.S.).
In order for us to ship to an APO/FPO address, you must select U.S. Postal Service Military Mail. Signatures for these shipping methods are obtained using a postal service domestic return receipt. Please remember that, due to the contents of the package, we require an adult signature at the time all shipments arrive.
For shipments to military addresses, domestic packages typically arrive in 3 to 7 days, but please allow up to at least two weeks depending upon your location, especially for overseas shipments.
Can I pick up my package at a FedEx shipping location?
Yes. If you cannot sign for the package when it arrives at your home or business, you may opt to have FedEx ship the package to one of their FedEx shipping locations, where you can pick it up. Our customer-service team can help you locate a FedEx shipping location, or you can type in your zip code at www.FedEx.com to find a location. Be sure to select a "Hold-At" facility or a Fed Ex Office location. Fed Ex will hold a package for up to 7 days at a pick-up location.
Do you ship internationally?
Yes, we are based in Arizona, and we do ship internationally. Shipments for orders to Canada are shipped from licensed facilities located in Canada. Orders placed in all European countries will be shipped from a licensed pharmacy located within the EU. We do not ship to Mexico or Australia. Please make sure to click the correct country when placing an order as the pricing and shipping details may vary for each location. View the list of Countries AccessRx ships to.
Is a signature required for delivery of my package?
Yes. All packaged medication requires an adult signature, so an adult must be available to sign at the time of delivery.
Is the packaging for my shipment discreet?
Yes, your privacy is important to us. Our packaging does not refer to the contents of the shipment, and you will not find an invoice or packing slip on the outside of the package.
What is your cancellation policy?
You may cancel your order before it is shipped by calling 1-800-467-0297. If it has not yet shipped, we will cancel your order. You cannot cancel an order once it has shipped.
How do I track order shipments?
Order tracking numbers will be provided for all shipments. To track a shipped order, please go to FedEx or USPS and enter your tracking number. For more specific information, call our customer service department at 1-800-467-0297 or if you chose Fed Ex as your carrier, visit the carrier's website and enter the tracking number there.
What if my package cannot be delivered?
If you decide to ship via the United States Postal Service (USPS), they will leave a notice, in your mail box or attached to your door, with instructions for where to pick up your package. USPS will hold these packages for up to 14 business days. You may also contact USPS at any time at 1-800-275-8777 to locate your item.
If you decide to ship via FedEx, please note that FedEx will make 3 separate delivery attempts for you. This provides you with more opportunities to receive your package. If you are unable to receive your package, you may contact FedEx at any time with your tracking number at 1-800-463-3339 to find out where your package can be picked up.
What is your return policy?
Medication that is unopened and not tampered with can be returned under certain circumstances, if you contact us within 24 hours of receiving your package. If the product was delivered to an incorrect address or you received the wrong product, please call us to receive a return-confirmation approval number. Returns must be shipped in all original packaging, with all associated paperwork, etc. Returns may be charged a re-stocking fee and/or shipping fee. Please call us at 1-800-467-0297 if you have questions about a return or package refusal.
Is there a fee for a change of address after an order has shipped?
Yes. There is a $10 re-route fee for all changes of address once an order has shipped. Please note that only FedEx packages can be re-routed. U.S. Postal Service packages cannot be re-routed and we must wait until they are returned to us before we can reship to the correct address.
PaymentWhat are my payment options?
We accept Visa, MasterCard and American Express credit cards, as well as money orders. Ordering is completely secure. See our Privacy and Security Policy for more details. More information about money orders is included below.
If you choose to pay with a money order, you can mail it to the address below:
AccessRx.com (c/o - Secure Medical)
1155 W. Rio Salado Pkwy, Suite #201
Tempe, AZ 85281
Be sure to include the following on your money order:
- Make it payable to: Secure Medical
- Include your Order ID and phone number in the memo line
Log-In/Password RetrievalHow can I retrieve my password?
Your username is the email address that you provided when you opened your account with us. If you know your username/email address, then follow these simple steps: Locate the account log-in box that appears on every page of this website. Near that box you will see the words "Forgot Password." Click on that link. When you get to the next page, enter your username/email address. If you enter the correct email address, we will promptly send your password to that email address.
If you are unsure which email address you provided when you opened your account, please call our customer service department during business hours to receive a temporary/new password.